How can I cancel my account? What is the refund policy?

You can cancel your subscription anytime if you no longer want to be subscribed to the paid plan. Your account will be active till the end of the billing period, and then switch to the Free plan.

To cancel, go to the Administration panel and click on Plan in the Billing section. Then click on the ellipsis on the right side of the screen and select Cancel plan. 

We don’t issue refunds for the unused subscription period, but if you have billing questions, we’ll be happy to help at support@whiteboards.io.

Please note that canceling a subscription is different from deleting your organization. If you delete the organization, your access to the tool will be removed immediately, and all content will be gone irreversibly.